Contact Centres
East Kent is recognised as a magnet for contact centres. Home to Saga Group, Sea France, P&O and Eurotunnel - they all flourish on skilled, loyal employees available at cost-effective salaries. What's more, East Kent's 70 contact centres have a staff turnover rate of just 14%; significantly lower than the national average of 25%.
Contact centres have proved to be a real success for the area with several major companies benefiting greatly from advanced communications and a cost-effective workforce with foreign language skills. In addition, East Kent has low property and operating costs, 80% cheaper than London, and below the average for contact centre favourites like Birmingham and Leeds by 34% and 18% respectively.
"Saga is the UK's leading provider of specialist services for those aged 50 and over. With over eight million customers on its database, the company's success and future growth prospects stem from its ability to retain its 2,500+ Kent-based, highly-skilled employees, all of whom are happy to live and work in the area."
Jim Cameron, Group IT & Strategy Director, Saga Group.
